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Landlords are always encouraged to use an established letting agent who is a member of Propertymark, the professional body which regulates the lettings industry. As a result the rent and deposit monies processed are automatically protected. This operates in a similar way to the cover provided by ABTA within the travel industry. Unfortunately, many letting agents are not members of Propertymark and therefore cannot be held responsible for their actions. Neither can they provide guarantees in terms of any rent or deposits that they receive.